Auto Parts and Tire Warranty
We stand behind the quality of our parts. Most items include a minimum 2-year warranty.
Quick answer
Most items include a minimum 2-year warranty against manufacturing defects, material failures and premature wear under normal use. Extended coverage (3 to 5 years) applies to premium brands and lifetime coverage to select parts, as noted on the product page. To start a claim, call or email support with your order number and photos; most claims are processed within 5-7 business days.
Warranty Coverage Levels
Standard Warranty
2 Years
Most brake, suspension, and engine parts
- Manufacturing defects
- Material failures
- Premature wear under normal use
Extended Warranty
3-5 Years
Premium brand components
- All standard warranty coverage
- Extended protection period
- Enhanced replacement options
Lifetime Warranty
Lifetime
Select premium parts (noted on product page)
- All standard warranty coverage
- Unlimited warranty period
- One-time replacement per purchase
What's Covered
- • Manufacturing Defects: Any defect in materials or workmanship present at the time of purchase.
- • Premature Failure: Parts that fail before their expected service life under normal driving conditions.
- • Material Defects: Cracks, breaks, or failures due to defective materials.
- • Functional Issues:Parts that don't perform as specified when properly installed.
What's Not Covered
- • Improper Installation: Damage caused by incorrect installation or use of wrong tools.
- • Normal Wear: Gradual wear from regular use (brake pads, filters, etc.).
- • Accident Damage: Physical damage from collisions, road hazards, or abuse.
- • Modifications: Parts that have been altered, painted, or modified.
- • Environmental Damage: Corrosion, rust, or damage from chemicals.
- • Commercial Use: Parts used in commercial, racing, or off-road applications unless specified.
- • Labor Costs: Installation or removal costs are not covered.
How to File a Warranty Claim
Gather Information
Have your order number, purchase date, and part number ready. Take photos or video showing the defect.
Contact Us
Call 1-866-461-2787 or email [email protected] with your claim details and supporting evidence.
Return the Part
If requested, ship the defective part to us using our prepaid return label. Keep all original packaging if possible.
Receive Replacement
Once approved, we'll ship a replacement part at no charge. Most claims are processed within 5-7 business days.
Important Information
- • Proof of Purchase: Keep your order confirmation email as proof of purchase for warranty claims.
- • Professional Installation: We recommend professional installation. Improper installation may void the warranty.
- • Manufacturer Warranties: Some brands offer their own warranties that may exceed our standard coverage. Check product pages for details.
- • Replacement Parts: Warranty replacements carry the remainder of the original warranty period.
- • Core Returns: Some parts require a core return. Failure to return the core may affect your warranty.
- • Defective Items: Defective items and core returns have a 30-day return window — see our return policy.
Frequently asked questions
What warranty do auto parts from Autrex include?
Most items include a minimum 2-year warranty. Premium brand components can carry extended coverage of 3 to 5 years, and select premium parts carry a lifetime warranty, as noted on the product page.
What does the warranty cover?
It covers manufacturing defects, material failures, premature failure under normal driving conditions, and parts that do not perform as specified when properly installed.
What is not covered by the warranty?
Improper installation, normal wear (such as brake pads and filters), accident damage, modifications, environmental damage such as corrosion, commercial, racing or off-road use unless specified, and installation or removal labor.
How do I file a warranty claim?
Gather your order number, purchase date and part number, and take photos or video of the defect. Call 1-866-461-2787 or email [email protected]. If requested, ship the part back with our prepaid return label.
How long does a warranty claim take?
Most claims are processed within 5-7 business days. Once a claim is approved, we ship a replacement part at no charge.
Do tires and wheels have a warranty?
Our warranty information covers auto parts, tires and wheels. Some brands offer their own manufacturer warranties that may exceed our standard coverage, so check the product page for details.
Is the original warranty period extended on a replacement?
Warranty replacements carry the remainder of the original warranty period. Some parts require a core return, and failing to return the core may affect your warranty.
Need to File a Claim?
Our warranty team is here to help you with any issues.