Auto Parts Shipping Policy
Fast, reliable shipping across Canada. Free on most orders over $99.
Quick answer
Autrex offers shipping to the continental United States. Contact us for rates and delivery estimates; duties and taxes may apply. Orders placed before 3:00 PM Eastern time on a business day are processed the same day.
Shipping Options
Ground Shipping
Free on most orders $99+
Otherwise calculated at checkout
Ground service by Canpar, GLS, UPS, Nationex or Canada Post, chosen on destination and weight. In-stock parts ordered before the cutoff land at the fast end of that range — the product page shows the exact date.
Expedited Service
Calculated at checkout
Where a carrier offers an expedited service to your address, it appears at checkout with its real price. Cost depends on destination and weight.
Local Pickup
Always free
Collect your order in Winchester or in Ottawa. We email you the moment it is ready. Our Cornwall distribution centre opens for pickup soon.
Order Processing
- • Orders placed before 3:00 PM Eastern time on business days are processed and shipped the same day.
- • Orders placed after 3:00 PM Eastern time or on weekends/holidays will be processed the next business day.
- • Special order items may require additional processing time (noted on product page).
- • You will receive an email with tracking information once your order ships.
Delivery Areas
Canada
We ship to all provinces and territories across Canada. Delivery times may vary for remote areas in Northern Canada.
United States
We offer shipping to the continental United States. Please contact us for rates and delivery estimates. Note that duties and taxes may apply.
International
For international shipping inquiries, please contact our customer service team. Rates vary by destination.
Order Tracking
- • A tracking number will be emailed to you once your order ships.
- • Track your package directly through our website or the carrier's website.
- • Tracking information typically updates within 24 hours of shipment.
- • For any tracking issues, please contact our customer support team.
Important Information
- • Signature Required: Orders over $500 require a signature upon delivery.
- • P.O. Boxes: We can ship to P.O. boxes via Canada Post only.
- • Oversized Items: Tires, large wheels, and heavy parts may incur additional shipping fees.
- • Hazardous Materials: Some items (e.g., batteries, chemicals) have shipping restrictions.
- • Holiday Delays: Please allow extra time during peak seasons and holidays.
Our Shipping Partners
Frequently asked questions
Do you offer free shipping on auto parts in Canada?
Yes. Shipping is free on most orders over CA$99 across Canada. Otherwise the cost is calculated at checkout from live carrier rates based on weight and destination. Tires, large wheels and heavy parts may incur additional shipping fees.
How fast is tire and parts delivery in Canada?
Ground delivery takes 2 to 7 business days. In-stock parts ordered before the cutoff land at the fast end of that range, and the product page shows the exact date. Where a carrier offers expedited service to your address, it appears at checkout with its price (1 to 3 business days).
What is the same-day shipping cutoff?
Orders placed before 3:00 PM Eastern time on business days are processed and shipped the same day. Orders placed after the cutoff, or on weekends and holidays, are processed the next business day.
Which carriers do you ship with?
Autrex ships with Canpar, GLS, UPS, Nationex and Canada Post, chosen on destination and weight. A tracking number is emailed once your order ships.
Can I pick up my order instead?
Yes. Local pickup is always free at our Winchester and Ottawa locations, and we email you the moment your order is ready. Our Cornwall distribution centre will open for pickup soon.
Do you ship to the United States?
We offer shipping to the continental United States. Contact us for rates and delivery estimates, and note that duties and taxes may apply.
Do I need to sign for my delivery?
Orders over $500 require a signature on delivery. We can ship to P.O. boxes via Canada Post only.
Have Questions?
Our customer service team is happy to help with any shipping inquiries.