Auto Parts Return Policy
We stand behind every product we sell. If something isn't right, we'll make it right.
Quick answer
Parts (everything except tires, wheels and the non-returnable items below) may be returned within 70 days of delivery in new, unused condition, uninstalled and in original packaging, with proof of purchase. Return shipping is free: we provide a prepaid label after the return authorization (RMA). A 15% restocking fee applies to the price of the returned item when you return it because you changed your mind, for example it is no longer needed, you ordered the wrong item, or it was a duplicate order. There is no restocking fee when the return is our fault: defective, damaged, wrong item sent, missing parts, does not fit as listed (fitment error), or covered by warranty. Orders placed before November 10, 2026 keep the previous terms, with no restocking fee. Tires, wheels and wheel-and-tire packages have free return shipping if defective, damaged, incorrect or not fitting as listed; otherwise they may be returned within 70 days of delivery and you pay for the return label. Refunds are processed within 10 business days after receipt and inspection. Core returns remain subject to the 30-day window; warranty terms are unchanged.
Effective for orders placed on or after November 10, 2026. Orders placed earlier keep the previous terms (no restocking fee).
70-Day Returns
Return new items within 70 days of delivery
Free Return Shipping
On parts; conditions apply to tires and wheels
Easy Process
Contact us to start — we'll guide you through it
Return Eligibility
70 days from delivery to return new items: uninstalled, unused, in original packaging, with proof of purchase.
Parts: free return shipping with a prepaid label after the RMA. 15% restocking fee on change-of-mind returns; no restocking fee when the return is our fault.
Tires, wheels and wheel-and-tire packages: free return shipping for defects, damage, incorrect products or fitment issues (does not fit as listed). Otherwise, return within 70 days of delivery and pay for the return label. 15% restocking fee on change-of-mind returns; no restocking fee when the return is our fault.
Email [email protected] for a return authorization (RMA) before shipping anything back. Refunds are processed within 10 business days of inspection. Core returns: 30 days. Warranty coverage and claim terms are unchanged.
Restocking Fees
Only on change-of-mind returns. If you return an item because you changed your mind (no longer needed, ordered the wrong item, duplicate order), a 15% restocking fee applies to the price of the returned item. There is no restocking fee when the return is our fault: defective, damaged, wrong item sent, missing parts, does not fit as listed (fitment error), or covered by warranty. This applies to parts, tires, wheels and wheel-and-tire packages. Orders placed before November 10, 2026 keep the previous terms, with no restocking fee.
Cancellations
- • A 5% cancellation fee will be deducted from your refund for all cancellations
- • Some cancellations may incur higher fees depending on the payment provider
- • Orders already in transit are subject to the return policy, with no restocking fee.
- • An email with the exact refund amount will be sent for your authorization before processing
Non-Returnable Items
The following items cannot be returned:
- • Installed parts — unless covered under warranty or confirmed defective
- • Mounted tires
- • Mounted wheels
- • Parts with attempted installation (scratches, tool marks, grease)
- • Fluids and chemicals (oil, coolant, brake fluid, cleaners)
- • Electrical components once packaging is opened (sensors, modules, ECUs)
- • Custom or special orders made specifically for you
- • Sale items, final sales, and gift cards
How to Start a Return
To start a return, contact us at [email protected]
Contact us
Email us with your order number and reason for return
Receive your RMA
We'll send you a Return Merchandise Authorization number and shipping instructions
Ship it back
Pack the item securely and ship to the address provided in your RMA
Get your refund
Once received and inspected, your refund is processed within 10 business days
Important: Items sent back without first requesting an RMA will not be accepted.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right — including free return shipping and a full refund or replacement at no cost to you.
Exchanges
The fastest way to get the right part is to return the item and place a new order for the correct one. Once your return is accepted, we'll process your refund and you can order the replacement immediately. This ensures you get the right part shipped as fast as possible.
Refund Information
Processing Time
We'll notify you once we've received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.
Bank Processing
Your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since we approved your return, please contact us.
Return Shipping
Parts: free return shipping with a prepaid label after the RMA. 15% restocking fee on change-of-mind returns; no restocking fee when the return is our fault. Tires, wheels and wheel-and-tire packages: free return shipping for defects, damage, incorrect products or fitment issues (does not fit as listed). Otherwise, return within 70 days of delivery and pay for the return label. 15% restocking fee on change-of-mind returns; no restocking fee when the return is our fault.
Labor & Installation Costs
Under no circumstances will Autrex refund labor or installation costs, unless you hold a commercial account with an active labor warranty program.
Frequently asked questions
What is the auto parts return policy at Autrex?
Parts (everything except tires, wheels and the non-returnable items below) may be returned within 70 days of delivery in new, unused condition, uninstalled and in original packaging, with proof of purchase. Return shipping is free: we provide a prepaid label after the return authorization (RMA). A 15% restocking fee applies to the price of the returned item when you return it because you changed your mind, for example it is no longer needed, you ordered the wrong item, or it was a duplicate order. There is no restocking fee when the return is our fault: defective, damaged, wrong item sent, missing parts, does not fit as listed (fitment error), or covered by warranty. Orders placed before November 10, 2026 keep the previous terms, with no restocking fee. Tires, wheels and wheel-and-tire packages have free return shipping if defective, damaged, incorrect or not fitting as listed; otherwise they may be returned within 70 days of delivery and you pay for the return label. Refunds are processed within 10 business days after receipt and inspection. Core returns remain subject to the 30-day window; warranty terms are unchanged.
How long do I have to return a part?
New, unused items may be returned within 70 days of delivery. Core returns retain their 30-day window. Warranty terms are unchanged.
Is there a restocking fee on returns?
Only on change-of-mind returns. If you return an item because you changed your mind (no longer needed, ordered the wrong item, duplicate order), a 15% restocking fee applies to the price of the returned item. There is no restocking fee when the return is our fault: defective, damaged, wrong item sent, missing parts, does not fit as listed (fitment error), or covered by warranty. This applies to parts, tires, wheels and wheel-and-tire packages. Orders placed before November 10, 2026 keep the previous terms, with no restocking fee.
Who pays for return shipping?
Parts: free return shipping with a prepaid label after the RMA. 15% restocking fee on change-of-mind returns; no restocking fee when the return is our fault. Tires, wheels and wheel-and-tire packages: free return shipping for defects, damage, incorrect products or fitment issues (does not fit as listed). Otherwise, return within 70 days of delivery and pay for the return label. 15% restocking fee on change-of-mind returns; no restocking fee when the return is our fault.
How do I start a return?
Email [email protected] with your order number and the reason for the return. We send you a Return Merchandise Authorization (RMA) number and shipping instructions. Items sent back without first requesting an RMA are not accepted.
How long does a refund take?
Once we receive and inspect your return, your refund is processed to your original payment method within 10 business days. Your bank may take extra time to post it; if more than 15 business days have passed since we approved your return, contact us.
Which items cannot be returned?
Installed parts (unless covered by warranty or confirmed defective), mounted tires and wheels, fluids and chemicals, electrical components once the packaging is opened, custom or special orders, and sale items, final sales and gift cards.
Need Help with a Return?
Our team is here to help. Contact us and we'll get it sorted.