Autrex
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Shipping Policy

Fast, reliable shipping across Canada. Free on most orders over $99.

Shipping Options

Ground Shipping

2-7 Business Days

Free on most orders $99+

Otherwise calculated at checkout

Ground service by Canpar, GLS, UPS, Nationex or Canada Post, chosen on destination and weight. In-stock parts ordered before the cutoff land at the fast end of that range — the product page shows the exact date.

Expedited Service

1-3 Business Days

Calculated at checkout

Where a carrier offers an expedited service to your address, it appears at checkout with its real price. Cost depends on destination and weight.

Local Pickup

Same day, once ready

Always free

Collect your order in Winchester or in Ottawa. We email you the moment it is ready. Our Cornwall distribution centre opens for pickup soon.

Order Processing

  • • Orders placed before 3:00 PM Eastern time on business days are processed and shipped the same day.
  • • Orders placed after 3:00 PM Eastern time or on weekends/holidays will be processed the next business day.
  • • Special order items may require additional processing time (noted on product page).
  • • You will receive an email with tracking information once your order ships.

Delivery Areas

Canada

We ship to all provinces and territories across Canada. Delivery times may vary for remote areas in Northern Canada.

United States

We offer shipping to the continental United States. Please contact us for rates and delivery estimates. Note that duties and taxes may apply.

International

For international shipping inquiries, please contact our customer service team. Rates vary by destination.

Order Tracking

  • • A tracking number will be emailed to you once your order ships.
  • • Track your package directly through our website or the carrier's website.
  • • Tracking information typically updates within 24 hours of shipment.
  • • For any tracking issues, please contact our customer support team.

Important Information

  • • Signature Required: Orders over $500 require a signature upon delivery.
  • • P.O. Boxes: We can ship to P.O. boxes via Canada Post only.
  • • Oversized Items: Tires, large wheels, and heavy parts may incur additional shipping fees.
  • • Hazardous Materials: Some items (e.g., batteries, chemicals) have shipping restrictions.
  • • Holiday Delays: Please allow extra time during peak seasons and holidays.

Our Shipping Partners

Canpar
GLS
UPS
Nationex
Canada Post
Midland

Have Questions?

Our customer service team is happy to help with any shipping inquiries.